What it means: These are the official rules for using EcoonLiving. By using our app/site, you agree to these rules and Vietnamese laws. We can update these rules, and we will notify you when we do.
1.1. Scope
These General Terms and Conditions ("GTC") govern the use of the platform ("Platform") provided by Ecoon Agency (operating as EcoonLiving) through its websites (www.ecoon.vn) and mobile applications. Ecoon Agency is established and operating under the laws of Vietnam.
1.2. Definitions
1.3. User Acceptance
By using the Platform, Users (both Providers and Tenants) agree to the validity of these GTC.
1.4. Compliance with Vietnamese Law
By using our services, Users confirm that they comply with the laws of the Socialist Republic of Vietnam, particularly regarding housing, temporary residence registration, and real estate business.
1.5. Amendments
EcoonLiving reserves the right to amend these GTC. Amendments become valid seven (7) days after notification via email or Platform announcement. Continued use implies acceptance.
What it means: We help you find a home or a tenant, but we don't own the houses. The lease is signed directly between the Tenant and the Landlord. Landlords must follow the law, including registering the tenant's residence with the local police.
2.1. Platform Purpose
EcoonLiving acts as an E-commerce Trading Floor (Sàn giao dịch thương mại điện tử) facilitating connections between Providers and Tenants. We do not own, manage, or inspect the Accommodations directly unless explicitly stated under a specific management service.
2.2. Lease Contracts
Leases are exclusively between the Provider and the Tenant. EcoonLiving is not a party to the lease. We recommend using a written contract compliant with the Law on Housing 2014 (and 2023 amendments).
2.3. Provider Obligations (Legal)
Providers must ensure:
2.4. Content Responsibility
EcoonLiving does not guarantee the accuracy of user-generated content. Providers are responsible for the truthfulness of their listings. Misleading listings may result in penalties of 5,000,000 VND per violation or account suspension.
What it means: You must provide real information. You cannot use a fake name. We will verify who you are to keep the platform safe.
3.1. Eligibility
Registration is available to natural persons (aged 18+ with full civil act capacity) and legal entities established under Vietnamese law.
3.2. Real Name Policy
In compliance with the Law on Cybersecurity, Users must provide accurate information matching their government-issued ID (CCCD/Passport). Fake accounts are strictly prohibited.
3.3. Account Security
Users are responsible for their login credentials. EcoonLiving is not liable for damages resulting from shared passwords.
What it means: Don't post fake photos or illegal content. Landlords must honor bookings. You cannot bypass EcoonLiving to avoid fees once you've connected here.
4.1. Prohibited Content
Users must not post content that is:
4.2. Accuracy
Providers must provide authentic photos. If a Tenant moves in and finds the property significantly different (e.g., no window when one was promised), the Provider must resolve this or face penalties.
4.3. Prohibition of Circumvention
Users are prohibited from using the Platform to find a match and then conducting the transaction offline to avoid Service Fees ("Circumvention").
Penalty: Users found circumventing may be fined an amount equal to one month's rent or 25,000,000 VND, whichever is higher, and permanently banned.
4.4. Sanctions
Users must not be on any international or Vietnamese government prohibited lists (e.g., money laundering watchlists).
What it means: We hold your first payment securely. We release it to the Landlord 48 hours after you move in. Landlords are responsible for their own taxes.
5.1. Secure Booking
To prevent scams, Tenants pay the first installment + Service Fee through EcoonLiving's secure gateway (integrated with licensed payment intermediaries like VNPay/MoMo/Banking).
5.2. Currency
All listings and transactions on EcoonLiving generally display and process in Vietnam Dong (VND) in compliance with the Regulations on Foreign Exchange Control, unless a specific exemption applies for international cards.
5.3. Tax Obligations (Tax Administration Law)
5.4. No Price Changes
Once a Booking Request is sent, the Provider cannot increase the price.
What it means: Deposits are standard in Vietnam (usually 1 month). This money protects the landlord against damage.
6.1. Collection
Providers may require a Security Deposit (Tiền cọc). This amount must be clearly stated in the listing.
6.2. Handling
Unless EcoonLiving offers a specific "Deposit Holding Service," the Security Deposit is usually paid directly from Tenant to Landlord upon signing the lease.
6.3. Refund
The Provider is obligated by the Civil Code to return the deposit at the end of the lease, minus legitimate deductions for damages or unpaid bills. Unjustified withholding of deposits may be subject to legal action in Vietnamese courts.
What it means: We have strict and flexible policies. If the landlord cancels or the room doesn't exist, you get a refund. If you just change your mind, you might lose the fee.
7.1. Tenant Cancellation
7.2. Provider Cancellation
If a Provider cancels a confirmed booking, the Tenant receives a 100% refund.
Penalty: The Provider may be charged a cancellation fee and have their search ranking lowered.
What it means: If you fight, try to talk it out. If that fails, EcoonLiving helps. If that fails, we go to court in Vietnam.
8.1. Mediation
In the event of a dispute, EcoonLiving will act as a mediator based on the evidence provided (photos, chat logs). Our decision regarding the money held by EcoonLiving (the first month's rent) is final regarding our payout process.
8.2. Governing Law
These Terms are governed by the Laws of the Socialist Republic of Vietnam.
8.3. Jurisdiction
Any dispute arising out of or in connection with this agreement shall be resolved by the competent People's Court where Ecoon Agency is headquartered (e.g., Hanoi or Ho Chi Minh City).
What it means: We respect your data. We only share it when necessary (like with the landlord or the tax office).
9.1. Compliance
EcoonLiving processes personal data in accordance with Decree No. 13/2023/ND-CP on Personal Data Protection.
9.2. Consent
By using the Platform, you consent to the processing of your data for the purpose of rental transactions.
9.3. Third Parties
We do not sell data. Data is shared with:
What it means: We aren't responsible if things happen that no one can control, like a typhoon or a pandemic lockdown.
10.1. Definition
Force Majeure events include natural disasters, epidemics, wars, or government administrative decisions (e.g., city lockdowns) as defined in Article 156 of the Civil Code 2015.
10.2. Liability
Neither party is liable for failure to perform obligations due to Force Majeure.
11.1. Severability
If one rule here is found to be illegal by a court, the other rules still stand.
11.2. Language
These Terms may be available in English and Vietnamese. In the event of a discrepancy, the Vietnamese version shall prevail in legal proceedings.
Ecoon Agency
Email: support@ecoon.vn
Website: www.ecoon.vn