Cookie Policy

EcoonLiving

Last updated: January 22, 2026

This policy explains how, when, and why Ecoon Agency (operating as EcoonLiving) uses cookies.

EcoonLiving's websites (www.ecoon.vn) and mobile applications use 'cookies'. Cookies help us personalize your experience, ensure our platform functions securely and optimally, and give us insights into user behavior so we can improve our services for the Vietnamese market.

In compliance with Decree No. 13/2023/ND-CP, we prioritize the protection of your personal data. With your consent, we may use your data to process these cookies. You can withdraw your consent at any time. We may share your data with third parties (e.g., analytics providers like Google or payment gateways like VNPay) to perform services on our behalf.

To learn more about how EcoonLiving collects, uses, stores, and shares your information, please read our Privacy Policy.

What is a Cookie?

A cookie is a small text file that a website asks your browser to store on your computer or mobile device (like a smartphone or tablet) when you visit. It remembers information about you, such as your language preference (Vietnamese/English) or login information.

First-party cookies:

These are set by us (EcoonLiving).

Third-party cookies:

These are from a different domain than ecoon.vn (e.g., Google, Facebook, Zalo) used for our advertising and marketing efforts.

How Does EcoonLiving Use Cookies?

We use both session-based and persistent cookies:

Session-based cookies:

Last only while your browser is open and are deleted automatically when you close it.

Persistent cookies:

Last until you or your browser delete them, or until they expire.

The cookies on our platform are categorized as follows:

1. Strictly Necessary Cookies (Essential)

These cookies are vital for the website to function and cannot be switched off in our systems. They enable services you have specifically asked for, such as:

Logging into your account securely.
Remembering your rental search filters during a session.
Processing payments for bookings or deposits.
Ensuring security measures (e.g., preventing CSRF attacks).

Note: Under Vietnamese regulations, we do not require your consent for these cookies as they are essential for the provision of the service requested by you.

2. Performance & Analytics Cookies

•These cookies collect anonymous information on how users interact with our platform (e.g., which pages are visited most, load times, and error messages).
•They help us improve the speed and usability of our app/website.
•We use tools like Google Analytics to aggregate this data.
•All information is aggregated and anonymized; it does not directly identify you as an individual.

3. Marketing & Advertising Cookies

•These cookies track your browsing habits to show you ads relevant to your interests.
•They may be set through our site by advertising partners (e.g., Facebook Pixel, Google Ads, Zalo Ads).
•They function by uniquely identifying your browser and device.
•If you do not allow these cookies, you will still see ads, but they will be less relevant to you.

How to Consent to Cookies?

When you visit the EcoonLiving website or app for the first time, you will see a Cookie Banner asking for your consent.

Essential Cookies:

Are active by default.

Non-Essential Cookies (Marketing/Analytics):

Require your explicit consent (Opt-in).

You may choose to "Accept All" or "Reject Non-Essential" cookies. Your choice will be stored for future visits (usually for 6-12 months) unless you clear your browser cache.

How to Control Cookies?

You have full control over cookies:

Browser Settings:

You can block or delete cookies through your browser settings (Chrome, Safari, Coc Coc, etc.). Note that blocking essential cookies may break parts of the EcoonLiving site (e.g., you might not be able to log in).

Platform Settings:

You can update your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

Your Rights (Decree 13/2023/ND-CP)

When cookies process your personal data (e.g., IP address, device ID), you have specific rights under Vietnamese law:

Right of Access: You can ask to see what data we have collected via cookies.
Right to Withdraw Consent: If you previously agreed to Marketing Cookies, you can turn them off at any time. This does not affect the lawfulness of processing before the withdrawal.
Right to Delete: You can request that we delete data collected about you (where technically feasible).
Right to Complain: You have the right to file a complaint if you believe your data is being misused.

To exercise these rights, please contact us. We may ask for ID verification (CCCD) to ensure we are talking to the right person.

Where to Send Complaints?

If you have a complaint about how we use cookies or handle your data, please contact our Data Protection Officer (DPO):

Email: support@ecoon.vn

Subject: Data Privacy Complaint

If you believe we are not resolving your issue in accordance with the law, you have the right to file a complaint with the Department of Cybersecurity and High-Tech Crime Prevention (A05) - Ministry of Public Security.

Updates to this Policy

We may update this Cookie Policy to reflect changes in technology or Vietnamese legislation. Please check this page regularly.

Contact Us

If you have questions about this policy, please contact us:

Ecoon Agency (EcoonLiving)

Email: privacy@ecoon.vn

Website: www.ecoon.vn

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